Frequently Asked Questions

What is the size of the Memory Gem?

The Memory Gem measures 5 x 5 cm in size.

What do I receive when purchasing?

You receive:

1x Waterproof Memory Gem

1x Commemorative page

1x Double-sided waterproof tape

Are there any extra costs?

No, you purchase once and keep your Memory Gem with all stored memories for a lifetime.

How to install the Memory Gem?
  • Wash the desired area of application. (wet rag works fine)
  • Let dry
  • Once completely dry, peel off the protective layer of adhesive on the back
  • Precisely place the medallion on the headstone or to desired area
  • NOTE: adhesive is very strong and will likely only afford one try.
    Bond should form within hours of application
Will the profile I make be private or public?

When you’re creating your profile, you can choose for it to be either private or public – we leave it up to you!

What's the shipping time?

We prepare all orders in 1-2 business days and the shipping time is 2-3 business days.

What happens if it's stolen?

We offer free replacements in the case of theft or weather damage.

Can I use this for my pet?

Of course! Just fill out all the details for your pet instead of a person.

Can I return it?

We don’t offer returns for this product since all QR codes are generated and produced individually for you. If the item you receive is broken or damaged, let us know immediately and we will replace it to you free of charge.